Diary of the Red Queen, Mama & Lunatic
Diary of the Red Queen, Mama & Lunatic
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2003-07-22 - 10:56 a.m. Yet another winner entry. Last week, this woman who I originally thought was just an overpicky ditz called. She wanted me to alter the work log of a ticket another tech had written because there were no spaces between one sentence and the next. I told her I could not alter what was already in there, but what I did do was put the first sentence in again with a little descriptor on it. She called me again today. What I had done was not good enough for her. I had apparently not interpolated that the rest of the ticket had to be reprinted as well, just with spaces, to suit her. I added another sentence to the work log to clarify yet again, and tried to reassure her by telling her I thought the tech would be able to figure it out from the original work log on that. Then I started to say that I would phone the assigned tech to find out when the ticket would be worked as a favor, when she interrupted me. "Thank you for your opinion on that," she snapped, referring to the assurance I'd tried to give her in the most sarcastic voice I've heard yet from a caller. "But I happen to know that isn't true. Every time I've thought that techs wouldn't be confused, they have been," she added, clearly implicating me in that as well. Before I could grovel as I am supposed to, she barked, "So when are you people going to do this?" "I'm going to call the assigned tech right now," I said, in as calm a voice as I could. "Fine, you do that." Bitch. I sure hope you get what's coming to you.
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