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2003-10-17 - 9:37 a.m.

HIM: There is this guy who's having trouble and I told him I'd call in the ticket for him since he didn't really understand what was going on.

ME: OK, and what is going on?

HIM: There is a problem.

(long pause during which I wonder why the other guy couldn't tell me that as it's SO specific)

ME: OK, and what is the problem, please?

HIM: There is a problem with (name of application).

(long pause)

ME: Are there any other details I should put in?

HIM: No.

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