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2003-11-05 - 10:01 a.m.

HER: I was told to call here.

ME: OK...

HER: For my password.

ME: Your password for what?

HER: To get in.

ME: To get in to what system?

HER: (finally names system) It says I was supposed to call you and give you the following error code.

(long pause)

ME: May I have the error code?

HER: (obviously angry I haven't already intuited it) (names error code)

ME: May I have the last six digits of your social security number?

HER: (gives last four)

ME: May I have the last six digits, please?

HER: (gives last five) Isn't that enough?

ME: I'm afraid that to look you up I will need the last six.

HER: How many is that?

ME: Six? Everything but the first three?

HER: (gives last six)

ME: And what is your username?

HER: (gives wrong username)

ME: I have you under (correct username).

HER: Oh. Do you think that might be the problem?

ME: It might.

(she still can't login)

ME: OK, I can reset that for you. The password needs to be at least eight characters.

HER: OK. (long pause during which she is clearly not thinking about her password but just waiting for me to do something)

ME: Did you have a preference for that password?

HER: Oh, yes. How long does it have to be?

Etc....

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